Open Password – Friday May 14, 2021
#922
Semantic technologies – Knowledge graphs – Competitiveness – Added value – Implementation – Science – Infrastructure facilities – Industry – PoolParty – PANTOPIX – Technical documentation – Martin Ley – Intelligent linking of information – Service – After Sales – Beate Früh – Office b3 – Terminology management – Extraction – Correlation – Taxonomies – Thesauri – Correlation – Thesauri – Ontologies – Knowledge management – Artificial intelligence – Chatbots – Google Assistant – Amazon Alexa – Cortona Microsoft – Sebastian Gabler – Semantic Web Company – Agile data and information management – Shared commitment – Information silos – Prototype – Translation management – Linguistic quality assurance – Domain knowledge – Commercial classifications – Linked Open Data – Concept-based autotagging – Autocomplete – Medium-sized companies – Ingo Meyer – European data collaborations – Public health – Healthcare – Data protection – Transfer of experiences – European data strategy – EU Commission – Bottom-up initiatives – Actor networks – Cooperatives Research networks – Collaborative projects – EU Health Policy Platform – European Innovation Partnership on Active and Healthy Aging – European Institute for Innovation through Health Data – European Connected Health Alliance – Smartphone – Corona – pronova BKK – Usage by age group – Internet – Telephone – Messenger – Control – Parents and children – rules
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Cover story: Knowledge graphs to ensure competitiveness: added value and implementation
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Outside the box: European data collaborations for better healthcare
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The addictions of Germans: Not without my smartphone
Semantic technologies
Knowledge graphs to ensure
competitiveness: added value and implementation
Knowledge graphs and semantic technologies have so far been discussed in Open Password primarily from the perspective of science and its infrastructure facilities. Below are statements from industry experts or with a focus on possible uses in industry. The experts gave their statements in advance of the webinar “Intelligently Networking Information” by PoolParty and PANTOPIX.
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The added value of companies in technical documentation.
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Martin Ley
Prof. Dr. Martin Ley, Senior Consultant PANTOPIX : Knowledge graphs can be used to address a central problem that almost every manufacturing company has and for which there has so far been no satisfactory approach: the (intelligent) linking of information. For me, the area of application of semantic technologies in companies is primarily the area of service and after sales. Today, service provides service technicians with a wealth of information. This information is created in several departments in different systems, but good service technicians know where to look for which information. Knowledge graphs make this knowledge of specialists explicit and link the required information. Since the success of a company is increasingly determined by service, the use of knowledge graphs will ensure the competitiveness of a company in the medium and long term.
Beate Früh, owner, senior consultant and terminologist of office b3 : I see the topics of extraction and correlation as the areas of application for semantic technologies in terminology management. In the future, these will support us in establishing and expanding terminology stocks and the resulting controlled vocabularies such as taxonomies, thesauri and ontologies. In classic knowledge management, we will only be able to manage the flood of documents and information thanks to artificial intelligence. In the future, we will increasingly solve problems of all kinds with the help of digital assistants such as chatbots. Explicit domain knowledge is processed by machine and read using AI. Tools with voice recognition such as Google Assistant, Amazon Alexa and Cortana from Microsoft have already successfully established themselves in everyday private life.
Sebastian Gabler, Chief Customer Officer Semantic Web Company : The ability for agile data and information management is a core requirement for the digital company. Technical documentation makes a significant contribution to this, as it produces the knowledge that ultimately makes the products as ready for use as the customers need them. Knowledge graphs are always helpful when you want to use connections beyond the “box” of an application, when you need to share information between different organizations and, above all, when you want machines to understand information and knowledge. In addition, the use of knowledge graphs can be used in a complementary and incremental manner. Semantic technologies are becoming a key enabler for business models of the future.
Beate Früh
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Implementation of semantic technologies – how?
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Prof. Dr. Martin Ley:
- Developing a shared commitment : Together with the companies, we developed new target images for the service in value-oriented workshops and had good experiences with this. The problem of information silos becomes clear to all participants very quickly.
- Create a prototype of a knowledge graph : Once we have developed the basic understanding, we can get started very quickly with a prototype. We know the information in companies, we know in which systems this information is created and managed. In parallel to an as-is assessment, we also create the basis for the knowledge graph, the taxonomy, in which we define the relevant concepts. In the first step, we concentrate on a small section. In this way, we make the added value of the concept of information networking clear.
- Evaluate prototype : Knowledge graphs can be successively expanded. This makes it possible to gradually integrate additional departments and additional information and expand it into a company-wide knowledge graph.
Beate Früh:
- Ask whether your company already has validated terminology stocks, for example in translation management or linguistic quality assurance in technical documentation. Let us examine to what extent these can be expanded into simpler knowledge graphs such as taxonomies or more complex knowledge graphs such as thesauri or ontologies.
- If you already have terminologists in your company or at least people with in-depth basic knowledge of terminology, use their expertise to help build the knowledge graphs you need.
- Terminology inventories, taxonomies and ontologies are not even created quickly on the side. Despite the use of tools, a lot of implicit expert knowledge from the company still flows here. A part can be covered via “domain knowledge” or brought in externally “off the shelf” in the form of commercial classifications and, if necessary, via linked open data. But what characterizes the special knowledge of the employees and thus also the products and is expressed, among other things, in the correct terminology usually has to be supplemented or developed. The final approval and thus ensuring that the structures are correctly depicted is carried out by the experts – and not by a machine. This is the only way to ensure that the subsequent machine reading and the logical conclusions made by artificial intelligence ultimately lead to the correct result.
Sebastian Gabler : As in other areas, it is helpful to start small and learn quickly. Among other things, we have had good experiences with concept-based autotagging to improve the search and also with supporting the process with an autocomplete from the controlled vocabulary. Especially for medium-sized companies, it is often a great step forward to make the knowledge that has been buried in terminology lists and classifications in spreadsheets and application silos accessible to all those who need it.
Sebastian Gabler .
Outside the box (48)
European data collaborations
for better healthcare
Ingo Meyer, Making data usable for public health and health care – a common goal of the EU member states, in: Federal Health Gazette – Health Research – Health Protection (Springer Link, April 21): Good data is essential in health care – for health policy decisions, for Practice of prevention and care as well as for research and development. “At the same time, data is in short supply: it is only available in excerpts or not at all for entire parts of the system, it only covers facts approximately or is bound in formats that make automated (or scalable) processing difficult or even impossible. In addition, health data in particular is extremely sensitive and appropriately protected, which makes its use even more challenging.” When looking for international cooperation, the EU area is particularly suitable because “with the shared economic area and the legal framework that has been harmonized in key areas… there are good framework conditions for the transfer of experiences”.
The Commission’s “European Data Strategy” criticizes that data from public databases “are often not made available for research purposes because there is neither capacity nor concepts to carry out such research in accordance with data protection rules. This requires the establishment of so-called European data rooms, including a health data room. This should be used for advances in the prevention, detection and cure of diseases as well as for evidence-based decisions to improve the accessibility, effectiveness and sustainability of health systems.”
Bottom-up initiatives are actor networks, cooperative research projects and targeted individual measures. “These are usually much more specific in terms of the topics dealt with, but generally follow the political guidelines given “from above”, not least because the financing often comes from this context.” “In joint projects, with financial support, you can develop your own ideas, tested and implemented while benefiting from the experiences of others. … However, access to these projects is not easy” (complex requirements for application procedures and reporting – competition has become tougher). “Calls for individual topics with over 100 submissions compared to 3-5 funded projects are not uncommon.”
“In comparison, the networks are characterized by the fact that they are usually accessible without major structural or financial hurdles. They therefore offer a low-threshold opportunity to access the ongoing discussions on the topic of health data at the EU level, but also in the individual member states. … With regard to the joint projects, the networks also fulfill another function as a creative environment in which joint project ideas and applications are created.” Access options, for example, are provided by the “EU Health Policy Platform” (dialogue between EU Commissions and actors from the health sector). many connected thematic networks – “European Innovation Partnership on Active and Healthy Aging” (prevention and care) – “European Institute for Innovation through Health Data” (digitization, inpatient care) – “European Connected Health Alliance” (networking).
Meyer sees his article as “an appeal to all readers to make use of these opportunities, to think outside the box and – most likely – to benefit from them.”
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“The Addictions of the Germans”
Not without my smartphone
(pronova) The Corona crisis has accelerated the trend towards smartphones: more than one in three people use them more often than before. These are the results of the population-representative study “The Addictions of Germans” by pronova BKK.
Everyday life during the pandemic: In many cases, contact with others is only possible via video. This has further increased the use of digital media and communication channels. 67 percent of Germans surf the Internet every day. 63 percent communicate with others via messenger services such as WhatsApp. 59 percent watch television or videos every day. Whether streaming or TV, video consumption has increased significantly during the Corona crisis. That’s what 35 percent of Germans say. Almost as many report that they are surfing the Internet more than before the pandemic. In the 18 to 29 year old age group, almost two thirds of those surveyed said this. __________________________________________________________________________________
Not without my smartphone
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Only seven percent of German citizens do not have a smartphone. The comparison with the previous study by pronova BKK from 2017 also shows a steep increase in usage: At that time, 74 percent of Germans used their cell phones to use the Internet and wrote messages via messenger. Today, 84 percent of the population already does this. The Corona crisis has accelerated the trend once again: since the beginning of the pandemic, more than one in three people have been using their cell phones more often than before. Those under 30 in particular hardly ever put their cell phones down: 72 percent use them more than before the crisis.
A life without a smartphone? Half of Germans can no longer imagine that. In the survey four years ago, only a third of those surveyed felt this way. Among those under 30, three quarters of those surveyed can no longer do without their cell phone.
Almost one in three people panic when their smartphone is not at hand. 43 percent find themselves automatically looking at their smartphone after a certain amount of time. The first thing you look at in the morning is your cell phone and the last thing you look at in the evening. 41 percent report this. 37 percent regularly check their private messages at work.
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“Generation Smartphone”
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Those under 30 grew up in a world with cell phones and are now even more closely connected to their devices: 31 percent of respondents overall and 74 percent of 18 to 29 year olds say that they often take their smartphone with them to the toilet. Four years ago only 25 percent of Germans did this. “Using it has become a habit. Anyone who finds themselves always having to have their smartphone within reach is at least at risk of losing control,” says Dr. Gerd Herold, consultant doctor at pronova BKK. “Targeted training can help you take back the wheel and return to measured use: cell phone-free times are defined every day in which the device is consciously put aside.”
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The smartphone needs rules.
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During the Corona crisis, almost two thirds of parents allow their children to use their time more generously to watch videos, chat or play. At the same time, 63 percent are convinced that parents’ intensive use of digital media is harmful to infants and young children. Many parents therefore try to behave responsibly: in 65 percent of families there is a strict ban on smartphones at the table during meals. 55 percent try to be a good role model, even if they sometimes find it difficult to limit themselves. “It is important that rules apply to cell phones and other digital media that give children orientation. In this way, young people can learn how to use media consciously and in a measured manner,” says Herold from pronova BKK.
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