Open Password – Monday, February 7, 2022
#1026
Working Group of Special Libraries – Thicket of Individuals – Indexing – Stefan Hauff-Hartig – Karin Schmidgall – German Literature Archive – Metadata – Renate Behrens – DNB – Special Collections – Standardization Committee – GND Norm Data – RDA – Daniel Gebauer – Deutsches Museum München – HSTM Bibliography – FID History – B3Kat – Catalog Enrichment – Open Access – Digitization and cooperation projects – Heike Albrecht – Anne Christensen – effective WEBWORK – User Experience – Opac data – Persona – Usability testing – Discovery search – Hans Bauer – Leibniz Institute for East and Southeast European Research – Wikidata – Wikipedia – Corpora – Cataloging – Creative Commons License CCO 1.0 – Linked Data Projects – BioLex – Visualization – Networking – Collaboration across institutions and communities
Apple News – Local Newsletter – Salesforce – Safety Cloud – LexisNexis – CaseMap Cloud – EBSCO HealthStream – Healthcare Insights and Innovations Council – Outsell – Mobile communication in the company – Mobile Device Management – Enterprise Mobility Management – From the workplace to the working environment – Bitkom – Home office – Deskcenter – Mobile devices – Bitkom Digital Office Index – TechNavio – Smartphone – Gartner – Bring Your Own Device – GDPR – Silos – Unified Endpoint Management
- Title
Conference of the Working Group of Special Libraries:
“In the thicket of details” – challenges and solutions for development – by Stefan Hauff-Hartig
- International news
III. Mobile communication in the company:
From mobile device management to enterprise mobility management – the workplace becomes a working environment – towards unified endpoint management
Conference of the Working Group
of Special Libraries
“In the thicket of details”:
Challenges and solutions
for development
By Stefan Hauff-Hartig
Stefan Hauff-Hartig
“Changes are just the salt of pleasure” – this quote from Friedrich Schiller’s “Cabale and Love” formed the theme of the 38th conference of the Association of Special Libraries (ASpB), which took place in the 75th year of its existence.
The following provides an overview of the lectures and discussions of the second panel, which, like the other panels, was named after literary works: Wilhelm Genazino’s drama “In the Thicket of Details” is the headline for future indexing in special libraries between networking and automation. The panel was moderated by Karin Schmidgall from the German Literature Archive Marbach.
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“Special, peculiar, special” – a challenge for development.
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“Can a lock of hair be indexed in the same way as a book?” – Renate Behrens (Deputy Head of the DNB’s Office for Standardization) introduced the first article with this question and focused on the possibilities of indexing the content of special materials through special communities, especially in cultural institutions. She characterized their materials as “special, peculiar, special,” which can also apply in a positive sense to the facilities themselves.
Typical examples of “special” holdings are films, music resources, archive materials and unique objects such as furniture (or a lock of hair) or new AV media such as “Performing Arts”. Here too, these resources must be provided with metadata in order to make them accessible to as wide a range of interested parties as possible. However, this uniqueness poses a challenge for the standards and regulations, especially since these special collections strongly shape the identity of the curating institutions.
Initial approaches and experiments are taking place, and it is positive to note that the focus is on the users. Ms. Behrens highlighted the motivation of the partners, a stable organizational structure, the provision of human and material resources as well as patience as further important prerequisites for cooperation. A key to success is the collaboration between specialist experts, managers, users, but also the participation of those familiar with social change.
Since 2014, eight thematic groups have been formed that operate across sectors and are represented in various platforms, particularly in the standardization committee at the DNB. What these groups have in common is that they represent very different cultural institutions with very different types of material and that the existing regulations hardly take this diversity of material into account and those involved without expert library knowledge have no resources to familiarize themselves with these standards. Nevertheless, the GND authority data can serve as the lowest common denominator for all working groups, as the “common authority file” is also established there. The further development of the GND is the starting point for the future path: the already established standardization and metadata exchange will be opened up by self-organized interest groups supported by the DNB. “The picture is becoming more colorful,” says Renate Behrens.
This is particularly evident in the fact that the above-mentioned working groups are involved in the further development of the RDA and in the revision of the RDA toolkit via the “3R for DACH Libraries” project.
The subsequent questions from the virtual audience related, on the one hand, to the collaboration with the library specialist information services. Ms. Behrens said: There is a separate work package for this. And regarding contacts with special libraries abroad, she explained that there is also external participation in the working groups.
According to Behrens, the path that has already been taken requires curious colleagues who are not afraid to look beyond their own institution and work with other, very different areas – including internationally.
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Verbal indexing as the production of metadata – “It’s the keyword that counts!”
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For the second speaker, Daniel Gebauer from the German Museum in Munich (DM), verbal indexing as the production of metadata remains relevant in the digital world, which he pointedly expressed with “It depends on the keyword!” And not only the text-based holdings of the museum library are indexed, but of course also the actual objects of the German Museum itself as well as the documents from the in-house archive. This means a lot of manual effort, especially for the library, especially since the special literature consists largely of gray and dependent literature. This in turn forms the basis for the work on the “History of Science, Technology and Medicine” (HSTM) bibliography, to which the Deutsches Museum contributes around 350,000 entries from four specialist bibliographies to the FID History.
Of course, cooperation plays an important role on several levels: This is accessed via B3Kat, the joint cataloging platform of BVB and KOBV. If possible, an automatic indexing of the DNB will be carried out, but this will also be extensively reworked. Your own catalogs are enriched through “Catalogue Enrichment”.
Open Access (OA) plays a major role for the German Museum Munich. The library coordinates the museum’s OA activities. Since 2020, around 1,700 open access publications have been accessed.
With regard to the DM’s digital presence, Daniel Gebauer stated that the goal is for the entire digitized inventory to be made accessible via an online presentation. What sounds obvious is by no means trivial considering that collections have grown very differently. This goal is to be achieved by networking the various collections, by recording normative data for each collection object and by creating a common research platform.
Further examples of digitization and cooperation projects include Astronomie-Rara (in collaboration with the library of the Swiss Federal Institute of Technology in Zurich), participation in the VD 18 directory and cooperation with Google in scanning around 50,000 copyright-free works.
The relatively small DM library faces the great competition in the greater Munich area by thoroughly indexing its own special collections and at the same time through close contact with its own scientists in order to make their publications better known.
In response to a question from the audience, Daniel Gebauer said that 3.5 positions were earmarked for formal indexing and 2.5 positions for material indexing.
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Change of perspective in development with a focus on the users.
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Heike Albrecht from DLA Marbach and Anne Christensen from effective WEBWORK GmbH suggested a change of perspective in indexing work by presenting methods, results and perspectives that offer indexing from the perspective of users.
This means that user research was taken as the starting point and special importance was attached to usability and suitability for use. The emotions of users and their perceptions during and after using the system were evaluated under the keyword “User Experience”.
Heike Albrecht said that users’ wishes for the OPAC were collected in internal workshops. The evaluation of OPAC data was used to determine how research is carried out. In addition, “competition” was analyzed, i.e. how indexing data is presented in other library catalogs. On this basis, a paper prototype was developed.
The next step was to develop “personas”, i.e. fictitious prototypical users. For this purpose, working groups from all departments were formed, which then identified six main user groups with their typical characteristics with regard to the Opac. A “persona” was designed from each of these groups, for example journalists, curators or directors. These in turn formed the starting point for developing scenarios of how each individual “persona” would work with the Opac. There was also usability testing, which showed in which areas problems would be more likely to occur with the release of a product, for example: Where is something likely to be difficult or misunderstood? What additional requests would users have? Which of these wishes could be fulfilled? The concepts developed could certainly be used by other institutions.
Heike Albrecht made her discussions clear using the example of a “curator persona” who is researching exhibitions on Brecht’s “Threepenny Opera” at the Opac and for whom names and works are particularly relevant, so that normative data and work relationships as well as the display of similar topics are of particular importance .
In this context, it was important for Anne Christensen to show new approaches and alternatives to the current “Google search slot paradigm” in order to better manage the growing complexity. This is best possible via a specific browsing entry. She illustrated this very clearly using several examples: A graphic-supported prototype was developed to search for sets of music for specific instrumentation. Content discovery is improved through the visualization of conceptual networks, which was presented under the title “Beyond Discovery” at the 109th Librarian Day in Bremen. And through the multidimensional linking of GND data as a basis for historical network analysis, previously undiscovered connections and relationships can be discovered.
Even if only prototypes have been developed so far, supporting “discovery searching” seems to have a lot of potential. Anne Christensen also said: Access and use should be thought of more closely together. The development of alternatives to the “search slot” requires the courage to be imperfect, but also good design and a good interface.
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Asking data: knowledge transfer with Wikidata.
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Hans Bauer from the Leibnitz Institute for East and Southeast European Research Regensburg (IOS) took “Ask data. Or: Knowledge transfer with Wikidata” that Wikidata, the knowledge base on which Wikipedia is based, is increasingly being used by libraries.
Collecting as a classic task, including a special library task, can no longer be seen as static, said Bauer. Because instead of preserving and retaining, the focus is now on processing, organizing and sharing. This is particularly true for digital “stocks”. Currently, there are fewer collections and more corpora that reflect the respective issues of archives, libraries and museums. This results in new requirements for catalogs and cataloging: the homogenization of metadata – the implementation of cross-media search options – the identification of references and references – the provision of open interfaces – the development of compressed research entries as well as the contextualization of “named entities”, i.e. people and places and the like. Wikidata, with around 95 million data records, can be an important basis for all of these tasks.
Wikidata has been the free database of information from Wikipedia entries since 2012. It is the same in all languages. The underlying data model is flexible, universal and expandable and can be used freely under the Creative Commons CC0 1.0 license. Wikidata essentially consists of items (objects) with properties (values). Everything is clearly marked by identifiers. All data can be linked, which has led to widespread use in linked data projects. Wikidata has also been integrated into library authority data such as GND, ZDB IDs and the subject headings of the Library of Congress. An important feature of Wikidata is broad public participation. Query options are available via a SPARQL endpoint.
As a use case, Hans Bauer presented the Biographical Lexicon on the History of Southeastern Europe. 1526 Southeast European personalities are listed in the printed lexicon. This lexicon has been digitized, the articles are recorded in a structured manner in the BioLex database and can be searched there. But no relationships between people inside or outside the lexicon were captured in the original digitization project. The real question now was whether there was a way to research Wikidata in BioLex. For this purpose, the GND IDs of the recorded people were determined, recreated if necessary and then compared with the Wikidata data so that Wikidata entries can be assigned to the “BioLex” people. This made it possible, for example, to search for gender characteristics. The research showed that there were only 20 women among the 1,526 people listed. Other queries that can also be visualized relate to professions and types of death (here, by the way, beheading leads the sad list). In addition, a map can show where politicians were educated and where they were born and died. It is also possible to use other Wikipedia tools such as the timeline.
The conclusion of Hans Bauer’s contribution can certainly be applied to the entire panel: Normative data is ideal for visualizing and networking holdings and has great potential for cross-institutional and cross-community collaboration: They form a “hinge” for holdings and Involved. And digitalization should not (only) be seen in terms of the result, but also in terms of the subsequent processes. The value of digital images lies not only in themselves but also in their further use and networking.
International News
Apple News Distributes Its First Daily Local Newsletter
Apple has started to publish an Apple News local daily newsletter covering the San Francisco Bay Area. After providing enhanced local news in a number of markets by creating curated collections for specific areas since July 2020, Apple News has taken the next logical step, by making it more immediately available to residents.
Salesforce Launches Safety Cloud to Help Businesses and Communities Get Together Safely
Salesforce announced Safety Cloud to help people get together safely. Safety Cloud helps businesses and communities better manage testing, health and entry protocols to create safer in-person experiences at events and in the workplace.
LexisNexis Launches CaseMap Cloud for Enhanced Matter and Case Management
LexisNexis Legal & Professional announced the official launch of CaseMap Cloud, a new cloud-based fact management and case analysis solution that helps attorneys easily organize case documents and craft case strategy for presenting a compelling case story
EBSCO Information Services and HealthStream Launch Healthcare Insights and Innovations Council
EBSCO Information Services and HealthStream have created the Healthcare Insights and Innovations Council, a group of 250 thought leaders, doctors, academics, and experts, to capture and share insights on issues, opportunities and trends in the healthcare industry.
Source: Outsell
Mobile communication in the company
From Mobile Device Management
to Enterprise Mobility Management
The workplace becomes a working environment
Towards Unified Endpoint Management
(Deskcenter) These four trends will influence mobile communication in companies in 2022:
In the Bitkom study “How digitally do German companies work?”, 61 percent of those surveyed stated that their analog business processes hindered working from home. 95 percent recognized how important it is to digitize their processes – especially because employees are working more and more mobile and are increasingly demanding this flexibility. The software manufacturer Deskcenter sees 4 central trends that those responsible for IT operations should consider for 2022:
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- Mobile technologies are becoming mainstream.
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Studies show that mobile devices such as notebooks or tablets are increasingly replacing or at least supplementing stationary PCs in professional environments. According to the Bitkom Digital Office Index from 2020, the use of mobile devices among permanent employees increased by 11 percent between 2016 and mid-2020. In its study “Global Management Device Market 2020-2024”, the market research company TechNavio even determined an increase of 19 percent for 2020. Due to the temporary obligation to work from home, this trend is likely to have increased further in 2021.
Companies are more often equipping employees with a smartphone. As a September 2020 Security Boulevard survey shows, 87 percent of U.S. companies believe it is essential that their workforce use company apps on their smartphones for professional purposes.
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- The workplace becomes a working environment.
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What Gartner analysts call “Anywhere Operations” in their report “Top Trends Impacting Infrastructure and Operations for 2021” means: The working environment is becoming more dynamic, mobile and digital. The development from a fixed workplace is towards a working environment with work zones, project rooms and relaxation rooms. The desk can be placed practically anywhere – in your own home, in a co-working space or café.
This mobility opens up new opportunities and at the same time presents major challenges. Employees’ devices must be delivered, set up, secured and continuously managed at any location. In addition to the hardware, it is also important to securely provide apps including tools for collaboration, video conferences or file sharing.
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- Enterprise Mobility Management replaces Mobile Device Management.
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Mobile devices and remote working require solutions that go beyond simple management in the sense of inventorying and installing apps. Traditional Mobile Device Management (MDM) has now become obsolete.
What companies absolutely need is comprehensive Enterprise Mobility Management (EMM). This allows mobile devices such as smartphones, tablets or laptops to be managed centrally. Inventory is only the first step here. The control factor is crucial, as employees often use private devices to access the company network – even on their own. An EMM solution immediately recognizes these devices so that they can be blocked if necessary. Unauthorized devices with outdated apps or operating systems pose a major risk to the security of the company network.
EMM also allows you to update the operating system, set up a user account, and lock or delete data in the event of loss or theft. And it includes app management. Applications can be installed and uninstalled, banned or permitted and of course updated automatically. This is just as important for the use of company-owned devices as it is for concepts such as Bring your Own Device (BYOD).
The top priority is the security of company and personal data. Here, an EMM regulates access to sensitive company information via a stored rights system. On the other hand, it meets the requirements of the General Data Protection Regulation (GDPR).
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- Counteracting Unfied Endpoint Management.
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In many companies, mobile devices are still managed separately from stationary IT – in different tools. However, as the market research institute TechNavio determined, companies want a single, uniform platform with which they can centrally manage and control mobile and stationary devices, operating system and app distribution, patch management, user authorizations, licenses and contracts.
Such Unified Endpoint Management, or UEM for short, is now within reach and the corresponding software already exists. But UEM doesn’t just reduce the number of IT tools used. Scarce IT resources are also conserved – and management receives a holistic view of all devices managed in the company – stationary and mobile. UEM goes from being free to being compulsory.
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